Last updated: August 2026
AR Physio Wellness (“we,” “us,” “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what information we collect, why, and how we handle it.
Who we are
AR Physio Wellness is operated by Ana-Lisa Romao, a physiotherapist practising in Farrarmere, Benoni. Ana-Lisa is the Information Officer responsible for this practice’s compliance with POPIA. If you have questions about this policy or your personal information, you can contact us via WhatsApp at 072 254 0161 or through the contact details on this site.
Information we collect
We collect personal information when you:
- Book an appointment through our online booking system
- Contact us via WhatsApp or the contact form on this site
- Attend a consultation, where we record health and medical information relevant to your assessment and treatment
This may include your name, phone number, email address, and health-related information you share with us for the purpose of treatment (such as medical history, symptoms, and treatment notes).
Why we collect it
We use your information to:
- Schedule and manage appointments
- Provide safe, appropriate physiotherapy and wellness treatment
- Respond to your enquiries
- Maintain accurate treatment records, as required by professional and legal standards for healthcare practitioners
Special personal information (health data)
Health information is treated as special personal information under POPIA. We only collect and process this information with your consent, and solely for the purpose of providing you with appropriate care. It is not used for any other purpose without your permission.
Who we share it with
We do not sell or rent your personal information. We may share limited information with:
- Our booking system provider, to manage appointment scheduling
- Medical aid schemes, if you request a claim to be submitted on your behalf
- Other healthcare professionals, only with your consent, if referral or collaborative care is needed
Cookies and website data
This website uses cookies for basic functionality, such as caching to improve loading speed. We do not use these cookies to build advertising profiles.
How long we keep your information
We retain treatment records for as long as required by professional healthcare record-keeping guidelines, and booking/contact information for as long as necessary to provide our services to you.
Your rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal and professional record-keeping obligations
- Object to how your information is processed
- Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled
Security
We take reasonable technical and organisational measures to protect your personal information from loss, unauthorised access, or disclosure.
Contact us
If you have any questions about this policy or wish to exercise your rights regarding your personal information, please contact Ana-Lisa Romao directly via WhatsApp or the contact details listed on this website.